Privacy Policy

1. Introduction

Top End Advisor(“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

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2. What Personal Information We Collect

We may collect and hold the following types of personal information:

• Identity Information: Name, job title, company name, and contact details (email, phone number, address).

• Account & Service Information: Login credentials, purchase history, and service preferences.

• Billing & Payment Details: When making a transaction, we may collect payment-related information (processed securely by third-party payment providers).

• Website & Usage Data: IP addresses, device information, browser type, and interactions with our website.

• Marketing & Communications Data: Preferences for receiving communications and customer feedback.

We will only collect your personal information when necessary for providing our services or when required by law.

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3. How We Collect Personal Information

We collect personal information in several ways, including:

• When you provide it directly (e.g., filling out forms, signing up for services, subscribing to newsletters).

• Automatically, when you visit our website (e.g., through cookies and analytics tools).

• From third parties, such as business partners, service providers, or publicly available sources.

 

4. Why We Collect & Use Personal Information

We use your personal information for the following purposes:

• Providing Services: To deliver our services, process payments, and respond to inquiries.

• Communication: To send service updates, marketing materials (if consented), and respond to your queries.

• Business Operations: To improve our website, services, and user experience.

• Legal Compliance: To meet legal and regulatory requirements, including reporting obligations.

We will not use your personal information for any purpose other than what it was collected for unless required or permitted by law.

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5. How We Disclose Your Personal Information

We do not sell, trade, or rent your personal information. However, we may share it with:

• Service Providers & Partners: Third parties who assist in providing our services (e.g., IT support, payment processors).

• Regulatory & Legal Authorities: When required to comply with legal obligations, such as law enforcement requests.

• Business Transfers: If Top End Advisor undergoes a business restructuring, merger, or acquisition.

We ensure that any third parties handling your data comply with Australian privacy laws.

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6. Data Security & Storage

We take reasonable steps to protect your personal information from unauthorised access, disclosure, loss, or misuse. This includes:

• Secure servers and encryption for payment transactions.

• Access controls and authentication for sensitive information.

• Regular cybersecurity reviews to maintain data protection.

Despite these measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal data – Request a copy of the personal information we hold about you.

• Correct your personal data – Request updates to inaccurate or incomplete information.

• Withdraw consent – Opt out of receiving marketing communications at any time.

• Request data deletion – Ask us to delete your personal information (subject to legal obligations).

To exercise these rights, please contact us at hello@topendadvisor.com.au. We may need to verify your identity before processing your request.

 

8. Cookies & Online Tracking

We use cookies and similar tracking technologies to:

• Improve website functionality and performance.

• Analyse visitor interactions for better user experience.

• Provide relevant marketing and advertisements.

You can manage cookie settings in your browser. Disabling cookies may affect website functionality.

 

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or business operations. Any updates will be posted on this page with a revised “Last Updated” date.

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11. Contact Us

For any privacy-related inquiries, including requests to access or correct your personal information, please contact us:

Top End Advisor
📧 Email: hello@topendadvisor.com.au

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We aim to respond to all privacy-related requests within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.